Career Opportunity - Brick and Mortar Sales Associate

Part Time Opportunities exist for this position

Do you love Comic Books, Board Games, Trading Card Games, and all things geeky!? Looking for a great atmosphere and fun work environment?! If so - come join our team!

Job Summary

Provides courteous, knowledgeable assistance to customers; performs cashiering, stocking and other duties to promote efficient functioning of department. Resolves customer service issues. 

General Accountabilities (including, but not limited to):

  • Provides customer service to external customers.
  • Meets customer needs, offers options, resolves problems and follows up with customers.
  • Ensures full customer satisfaction without unnecessarily referring customer to other staff members.
  • Maintains friendly, helpful demeanor.
  • Provides professional, knowledgeable, courteous customer service.
  • Assists customers in locating merchandise, takes special orders, answers questions, performs gift wrapping or other special services, communicates policies on returns and exchanges.
  • Monitors for shoplifting.
  • Performs all cashiering functions in accordance with department and company cash handling policies and procedures.
  • Checks price tags for alterations.
  • Protects department against monetary losses by requiring appropriate identification for check cashing.
  • Uses appropriate verification procedures for credit card purchases.
  • Keeps sales floor neat, clean and fully-stocked.
  • Shelves new stock, informs buyers of fast- and slow-selling stock, maintains thorough knowledge of inventory.
  • Ensures merchandise is attractively displayed.
  • Maintains cashiering desk/areas in a clean, organized fashion.
  • Keeps register area well-stocked with necessary supplies, such as shopping bags, etc.
  • Assists with answering incoming calls and directing them to the appropriate person or department.
  • Returns misplaced merchandise to correct department daily.
  • Complies with all company and department policies and procedures.
  • Assists supervisor in training new staff.
  • Performs other related duties as assigned or requested


Job Qualifications (including, but not limited to):


  • Minimum Education: High School or equivalent Combined experience/education as substitute for minimum education
  • Minimum Experience: 1 Year Combined education/experience as substitute for min. experience
  • Minimum Field-of-Expertise: Customer service
  • Preferred Education: High School Diploma
  • Preferred Experience: 2 Years
  • Preferred Field-of-Expertise: Customer service 


  • Ability to take initiative and problem solve
  • Excellent verbal and written communication skills
  • Ability to present oneself as well as the company in a professional manner
  • Knowledge of applicable laws/policies/principles/etc.
  • Proficient in the use of a personal computer and corresponding programs
  • Attention to detail
  • Interpersonal skills and customer service skills required

Physical Demands

  • Frequently required to sit.
  • Frequently required to walk.
  • Frequently required to use hands to finger, handle, or feel.
  • Frequently required to reach with hands and arms.
  • Frequently required to talk or hear.
  • Frequently required to bend, lift or climb.
  • Frequently required to lift light weights (less than 25 pounds).
  • Frequently required to lift moderate weights (25-50 pounds).
  • Frequently required to lift heavy weights (50 pounds or greater).
  • Finger dexterity required.
  • Hand coordination required.
  • Specific vision abilities required for this job include: close vision, distance vision, ability to adjust or focus.

Work Environment

  • Exposure to adverse conditions.
  • Exposure to extreme heat.
  • Exposure to extreme cold.
  • Exposure to wet and/or humid conditions.
  • Exposure to moving mechanical parts.
  • Exposure to high, precarious places.
  • Exposure to fumes or airborne particles.
  • Exposure to toxic or caustic chemicals.
  • Exposure to outside weather conditions.
  • Possible risk of electrical shock
  • Exposure to explosives
  • Possible risk of radiation and vibration.
  • Protective clothing or equipment is required including gloves, helmets, steel-toed boots, protective eyewear.
  • The noise level in the work environment usually is moderate 


Why Top Cut?

  • We offer a challenging, but rewarding work environment, surrounded by the games, characters, and concepts you love, making it easy to engage with your work.
  • We offer a wide array of employee benefits; including but not limited to a discount on store purchases made at Top Cut Comics in Loves Park, IL.
  • Our training methods are only rivaled by our ability to involve our staff in the multitude of national level events and projects that could lead to constructing a lifelong career in the gaming industry.

About Top Cut 

  • Founded in 2010 Top Cut Comics is Northern Illinois largest Comic book store! 
  • Our 5,000+ square feet showroom highlights all things geeky and fun!
  • Our staff is unparalleled in the industry for knowledge, customer service, and friendliness!
  • Top Cut Enterprises is an equal opportunity employer.


Please CLICK HERE to submit your application via Google Form.